How are bookings counted?
An appointment our receptionist books on your calendar that the homeowner confirms. Each one is logged with a timestamp, call recording and transcript. You see the same list we bill from.
What if a lead is bad?
You have 48 hours to flag it (spam or out of your service area) using the call recording. Flagged leads are not charged.
What happens when I hit the cap?
Your bill stops at $499 for the month. Bookings past the cap that month are free. Billing resets at the start of the next month.
Can I cancel?
Yes. No contract. Cancel anytime; it takes effect at the end of the current billing month.
Can it book jobs or quote repair prices?
Our receptionist books an appointment on your calendar when it is confirmed by the homeowner. Our receptionist does not quote repair prices. You can authorize your own shop-approved trip or diagnostic fee, and define the jobs and hours you accept.
How do calls and texting work?
Our receptionist answers in your company’s name, collects the caller’s details and routes emergencies to your on-call cell. We file carrier texting approval for every shop and host a compliance page for shops without a website. Texting starts only after carrier approval.
How quickly can my shop start?
Your shop can be live within 48 hours of signup: a kickoff call, test calls and your go-live sign-off. Answering starts after sign-off; texting follows carrier approval. Welcome emails come from a real named person, never a no-reply address. We do not need access to your mailbox.